Last Updated: March 29, 2026
1. Booking Cancellations
The Mavi Cabs Service Refund Policy ensures a transparent and professional experience for every traveler using Mavi GuideGrid. Specifically, we provide clear and straightforward cancellation rules to help you plan your journey with complete confidence.
- Full Refund: You are eligible for a 100% refund if you cancel your booking at least 24 hours before the scheduled pickup time.
- Partial Refund: A 50% refund will be provided for cancellations made between 12 and 24 hours before the scheduled trip.
- No Refund: We do not offer refunds for no-shows or cancellations made less than 12 hours before the pickup time.
To request a cancellation, you must notify us through our whatsapp contact.
2. Service Issues
At Mavi Cabs Service, we are committed to delivering a professional and reliable travel experience. However, in the event of unforeseen issues—such as vehicle breakdowns or driver-related concerns—we will take immediate corrective action.
- Provide a replacement vehicle, or
- Offer a pro-rated refund for the unused portion of the journey
3. Third-Party Bookings
Mavi GuideGrid may provide information and affiliate links to third-party transport services, including trains, buses, and booking platforms. However, we do not control these external services.
- Refunds for such bookings are subject to the terms and conditions of the respective provider
- You must contact the third-party platform directly for any refund requests
For official train cancellations, please refer to the IRCTC refund rules. Additionally, for flight or bus bookings, review the specific cancellation and refund policies on platforms such as MakeMyTrip or RedBus.
4. Refund Processing Time
Once your refund request is approved, we initiate the process immediately.
- Refunds are typically credited to the original payment method within 5–7 business days
- Processing time may vary depending on your bank or payment provider
If you do not receive your refund within this timeframe, please contact your bank or reach out to our support team for assistance.